Dimensions
All dimensions are approximate. Please contact us if a particular size is critical and we will endeavour to give your more precise information.

Appearance
Items made from leather, real wood or real wood veneers, exhibit variation in tone and grain within the item and between items. This is a natural characteristic and not a fault. Also, please bear in mind that web reproductions may differ significantly in shade or colour from the actual item.

Confirmations
As well as our auto email acknowledgement, we will send you an invoice by post with details of your address, contact information, order details, prices and delivery charges and payment made. Please check that the details as stated in this invoice are correct. A copy of these Terms & Conditions will also be on the back of your invoice for future reference.

Condition of items on delivery
We fully expect your order to arrive with you in good condition. Please check all items on receipt in the presence of the delivery team as you will be asked to sign for them as being received in good condition. If they are not, then please clearly write details of any damage etc on the delivery note and contact us immediately. If you or your representative signs for goods as received, but not checked, then we must receive notice in writing or by email of any faulty items subsequently discovered within seven days of their delivery and these items will have to be returned to us at your expense.

Guarantees
Everything you buy from us is guaranteed by us and our suppliers against manufacturing defects for a period for 12 months from date of purchase. We will deal with any guarantee claims within this period in association with our suppliers and reserve the right to inspect an item in situ before agreeing to a refund or replacement. All reasonable and justifiable claims are readily accepted. The warranty does not include the delivery cost of picking up faulty item(s) or delivery of a replacement, but we do offer a disounted delivery cost.

Payment
We accept most major credit or debit cards (not American Express). You may either pay with your card via our website using the GeoTrust guaranteed secure payment facility or, if you prefer, telephone us with your card details. We also accept cheques and postal orders denominated in pounds sterling and drawn on a UK financial institution. Please click on the GeoTrust symbol on our website for further information about our secure web payment provider. Please note that orders are processed by us once payment has cleared – we will contact you in the event of any problems. Please make cheques payable to JET-AIR LONDON LIMITED.

Cancellations
If you placed an order with us via our website, or by email, telephone, or letter, the Distance Selling Regulations 2000 gives you the right to cancel your order before delivery and obtain a refund of the value of the goods purchased, subject to the conditions given below This right also extends for a seven day ‘’cooling off’’ period after the date of delivery. Please note that this right of cancellation or return does NOT apply to items made to your particular specification in regard to non-standard sizes, finishes, or colours. We must be notified in writing by letter or email of your intention to cancel and, in the case of goods already delivered, we must be notified no later than seven days after delivery. You are then entitled to a refund as explained in the next section.

Refunds
If you cancel an order in writing or by email, and your cancellation is received before your order is dispatched to you, then you will be entitled to a full refund including our charge, if any, for delivery. If you cancel an order after you have received it and we have received your notification in writing or by email no later than seven days after delivery, then you will be entitled to a refund of your order value less the original delivery charge to you, if any, and less our standard collection charge (for UK mainland addresses) of £50. You have an obligation to take reasonable care of goods you intend to return and not to use them while awaiting their collection. Goods being returned should be re-packed to the same standard of protection as when they were delivered. Once the goods have arrived back with us, and we have checked that they are in the same condition as when originally dispatched, we will post a refund by cheque to the original purchaser. You will receive the refund no later than 30 days after our receipt of your notification to return. You will therefore need to ensure that we can arrange for their collection from you within 14 days of our receiving your notification to allow time for their return to our premises and for us to then check their condition. We recommend you use our collection service but if you choose to make your own arrangements for returning goods you need to be aware that you are liable for their damage or loss pending their arrival with us.

Statutory Rights
None of the above is intended in any way to diminish your statutory rights.